9-1-1 Emergency Dispatch Episodes

Sept. 25, 2024

Ryan Dedmon—Shaping the Future of 911 | S4 E39

In this episode, we sit down with Ryan Dedmon, the dedicated Outreach Director for the 911 Training Institute and a retired police dispatcher from Southern California. Ryan is on a mission to help 911 professionals recover from and grow beyond post-traumatic stress. We investigate the pressing staf…

Guest: Ryan Dedmon

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Ryan Dedmon—Shaping the Future of 911 | S4 E39

July 17, 2024

Clinician's Guide to Working with EMS and 911 Personnel | S4 E29

On this special edition of Responder Resilience, we invite you to join an enlightening masterclass tailored for clinicians, featuring trauma therapists Dr. Nicole Navega, PhD, LCSW, and Bonnie Rumilly, LCSW, EMT. With their extensive backgrounds in providing therapy to EMS and 911 emergency profess…

Guest: Nicole Navega

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Clinician's Guide to Working with EMS and 911 Personnel | S4 E29

May 8, 2024

Ashley Valenzuela—Dialing Up the Future of 911 | S4 E19

Ashley Valenzuela is not just answering the call; she's rewriting the playbook for 911 telecommunicators everywhere. An experienced 911 dispatcher and creator of The Raspy Dispatcher, Ashley has seen the challenges and triumphs of the profession. Recognizing the gap in resources for those drawn to …

Guest: Ashley Valenzuela

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Ashley Valenzuela—Dialing Up the Future of 911 | S4 E19

Dec. 20, 2023

Josephine Rios—Dispatching Diversity and Mental Health | S3 E51

In this episode of Responder Resilience, we sit down with Josephine Rios, Founder of Latinas of 911.

Guest: Josephine Rios

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Josephine Rios—Dispatching Diversity and Mental Health | S3 E51

Dec. 13, 2023

Samantha Hawkins—Staying Strong in the PSAP Industry | S3 E50

In our latest episode of Responder Resilience, we have the incredible Samantha Hawkins as our guest. As a PSAP Professional and Trainer with Moetivations, Inc., Samantha is dedicated to equipping emergency telecommunicators with the skills and mindset for a fulfilling career.

Guest: Samantha Hawkins

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Samantha Hawkins—Staying Strong in the PSAP Industry | S3 E50

May 10, 2023

The Resilient 911 Professional—Can Dispatchers Survive & Thrive? | S3 E19

Join us in this episode of Responder Resilience, as we hear from Jim Marshall, CEO and Cofounder of the 911 Training Institute. Jim specializes in providing science-driven training, tools, and resources that foster the optimal well-being of 9-1-1 professionals. With his expertise, 9-1-1 Professiona…

Guest: Jim Marshall

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The Resilient 911 Professional—Can Dispatchers Survive & Thrive? | S3 E19